POST INSTALLATION SURVEY


Thank you for taking the time to complete our post installation survey. In order to serve you better on all future sales, we want to hear from you. All fields are required. If you are unsure enter N/A.
     
 
Company Name :
Contact Name * :
Position :
Address :
Phone # :
Email * :
 
     

     
 
  1. Was there adequate communication between your organization and the Esco Audio Visual Sdn. Bhd. team members?

    2. Excellent
    Good
    Average
    Fair
    Poor

    If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
  
     

     
 
  1. Was the system installed in a professional manner within the given timeframe?

    2. Excellent
    Good
    Average
    Fair
    Poor

    If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
  
     

     
 
  1. Does the aesthetic appearance of the system meet with your standards?

    2. Excellent
    Good
    Average
    Fair
    Poor

    If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
    Esco Audio Visual Sdn. Bhd.
    Budgetary Limitations
    Outside Consultants
    Not Sure
    Other
 
     

     
 
  1. Did the installation team leave the facility in the same or better condition than when they arrived?

    2. Excellent
    Good
    Average
    Fair
    Poor

    If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
  
     

     
 
  1. How satisfied are you with the training and documentation on the use of your system?

    2. Excellent
    Good
    Average
    Fair
    Poor

    If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
  
     

     
 
  1. Does the system you purchased meet your needs?

    2. Excellent
    Good
    Average
    Fair
    Poor

    If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
  
     

     
 
  1. Were after-warranty service options explained and priced for you?

    2. Yes
    No

 
     

     
 
  1. Based on this experience, how likely are you to turn to Esco Audio Visual Sdn. Bhd. for any future AV needs?

    2. Very Likely
    Somewhat Likely
    Not Likely
    Not Sure

    If "Not Likely" or "Not Sure", please list any specific reasons why:

  
     

     
 
  1. May we contact you in the future and use you as a reference?

    2. Yes
    No

    We want to hear from you.

    Please provide any additional comments here:

  
     



Your satisfaction is important to us. Thank you for taking the time to complete our customer satisfaction survey. We welcome your feedback; if you have any questions or comments, please email info@esco.com.my or call +6.03.7880.6696.

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copyright © 2009 all right reserved to Esco Audio Visual Sdn. Bhd.
Unit 710, Block A, Kelana Centre Point, Jalan SS7/19, Kelana Jaya
47301 Petaling Jaya, Selangor Darul Ehsan

Tel : +6.03.7880.6696, Fax : +6.03.7880.6697, info@esco.com.my