CUSTOMER SATISFACTION SURVEY


Thank you for taking the time to complete our customer satisfaction survey. In order to serve you better on all future sales, we want to hear from you. All fields are required. If you are unsure enter N/A.
     
 
Company Name :
Contact Name* :
Position :
Phone # :
Email* :
 
     

     
 
  1. How was the initial phone support?

    2. Excellent
    Good
    Average
    Fair
    Poor
    Not applicable
 
     

     
 
  1. Were the Esco Audio Visual Sdn. Bhd. Representatives knowledgeable and professional?

    2. Yes
    No

    others
 
     

     
 
  1. Did you receive the equipment on time as promised?

    2. Yes
    No

    others
 
     


     
 
  1. How was the appearance of the equipment?

    2. Excellent
    Good
    Average
    Fair
    Poor
 
     

     
 
  1. Did the equipment function properly?

    2. Excellent
    Good
    Average
    Fair
    Poor
 
     

     
 
  1. If you experienced a problem, were the staffs responsive?

    2. Excellent
    Good
    Average
    Fair
    Poor
    Not applicable - no problems
 
     

     
 
  1. How do you feel about your overall experience?

    2. Excellent
    Good
    Average
    Fair
    Poor
 
     

     
 
  1. How do you feel about your overall experience?

    2. Yes
    No
 
     

     
 
  1. Did you receive the training and/or support you needed with your purchase?

    2. Yes
    No
 
     

     
 
  1. Would you like us to contact you for additional training or support?

    2. Yes
    No
 
     

     
 
  1. May we contact you in the future and use you as a reference?

    2. Yes
    No
 
     

     
  We want to hear from you.

Please provide any additional comments here:
  
     



Your satisfaction is important to us. Thank you for taking the time to complete our customer satisfaction survey. We welcome your feedback; if you have any questions or comments, please email info@esco.com.my or call +6.03.7880.6696.

Finish
 
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copyright © 2009 all right reserved to Esco Audio Visual Sdn. Bhd.
Unit 710, Block A, Kelana Centre Point, Jalan SS7/19, Kelana Jaya
47301 Petaling Jaya, Selangor Darul Ehsan

Tel : +6.03.7880.6696, Fax : +6.03.7880.6697, info@esco.com.my